We keep this page simple on purpose: clear expectations, no inflated promises.
Shipping
Shipping availability and delivery timing depend on the item and destination.
The shipping methods available for your order are shown during checkout before payment is completed.
Please make sure your shipping address is correct before placing an order. Once an order has been processed, address changes may not always be possible.
If tracking is available for your shipment, it will be shared after the order is processed and dispatched.
Returns
If there is a problem with your order, contact us before returning anything.
To help us review your case, include:
- your order number
- the email used for the order
- a short description of the issue
- photos, if the item arrived damaged or not as expected
Once we review the case, we'll let you know the next step.
Damaged or incorrect items
If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible so we can review the issue and help resolve it.